In crisis communications, insights, morning embers

1) Are writing skills necessary anymore? (The Washington Post) — The Post’s Career Coach polled several executives, consultants, and business leaders from various disciplines on this question.  You may be surprised at the results.

2) How to recover from a blunder (Harvard Business Review) — Howard Dean’s communications director outlines how his experience with the infamous “Dean Scream” can translate into effective crisis communications for business leaders.

3) The NBA’s rules for social media engagement (Fast Company) — The NBA’s social media team finds images, videos, and moments that take followers up close and behind the scenes of the Finals.

4) Pushy salespeople top list of customer gripes (Ad Age) — A new Consumer Reports survey shows that 64% of respondents reported leaving a store during the past year as a result of poor customer service, while 65% acknowledge being “tremendously annoyed” by a rude salesperson.